SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
Forget email address
If you’ve forgotten the email address used for your Sinegy account, follow these steps:Contact Support:Reach out to our support team at support@sinegy.comIdentity Verification:1. Provide a copy of ...
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Standard turnaround time for an account to be verified
Individual Account KYC Level 1: Instantly. KYC Level 2: Within 1 business day. KYC Level 3: Within 3 business days. Corporate Account KYC Level 4: Within 10 business days
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What’s a Stop Order?
A Stop Order lets you set conditions for buying or selling BTC based on price movements. It’s a bit like combining a stop order and a limit order to give you more control. Example:Imagine BTC is cu...
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Does Sinegy accept International clients
Yes, international clients can open an account if they:1. Reside in Malaysia with a valid Malaysian residence permit (e.g. work permit, student visa, MM2H).2. A bank account opened with a local Mal...
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Unauthorized access to your account
If you suspect that someone has gained unauthorized access to your account, here are the immediate steps you should take: Change Your Password: Immediately change your password...
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Supported Digital Assets
Currently, the Sinegy platform supports the following assets: 1. Bitcoin (BTC)2. Ethereum (ETH)3. Solana (SOL) 4. Ripple (XRP) 5. Cardano (ADA) We are continuously working to expand our offerings...
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What is Enhanced Due Diligence (ECDD)?
Enhanced Due Diligence (ECDD) is an additional layer of verification and risk assessment applied to users who: Are from high-risk jurisdictions. Are classified as Politically Exposed Persons (PEPs...
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Account closure
Yes, you can request account closure by contacting our support team at support@sinegy.comImportant:1. We require a selfie verification before closing the account.2. Ensure your account has a zero b...
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What is a PEP, and are there special requirements for PEPs?
A Politically Exposed Person (PEP) is an individual who holds or has held a prominent public position, which may pose higher financial risks.PEPs must complete Enhanced Customer Due Diligence (ECDD...
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Are there special requirements for users from high-risk jurisdictions?
Yes, users residing in Malaysia with a local bank account, but originally from high-risk jurisdictions, must go through Enhanced Customer Due Diligence (ECDD). This process includes more comprehens...