SINEGY | Support Center

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  • What types of trading are available?

    1. Trading

    The platform offers spot trading only.

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  • KYC documents required for Individual Account

    1. Verification

    1. KYC Level 1 (Funding Limit: MYR 10,000)Photo ID: Government-issued identification (passport, national ID).Selfie: A selfie for identity verification, taken in real-time.2. KYC Level 2 (Funding L...

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  • Change password

    1. Account Security and Management

    1. Log in to your Sinegy account using your email and current password.2. Go to Account ➡️ Change Password 3. Click Request Code4. Enter the old password and the new password5. Enter the code from ...

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  • Reset password

    1. Account Security and Management

    If you’re unable to log in:1. Visit Sinegy website and click Forgot Password.2. Enter your registered email address and complete the reCAPTCHA verification.3. Follow the link sent to your email to ...

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  • Account Verification (Corporate Account)

    1. Verification

    After signing up with Sinegy, you'll need to complete corporate account verification before you can make a deposit to purchase cryptocurrency. Follow these steps to verify your identity:1. Create a...

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  • What's a Market Order?

    1. Trading

      A Market Order executes your trade immediately at the best available market price.Use this when you want to buy or sell quickly without specifying a price.Market orders prioritize speed but do no...

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  • Report suspicious activity

    1. Account Security and Management

    If you detect suspicious activity on your account, report it immediately to support@sinegy.1. Provide details of the activity, such as timestamps or unusual actions.2. Our team will investigate and...

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  • What is Limit Order?

    1. Trading

    A Limit Order allows you to buy or sell digital assets at a specific price you set.Here’s how it works:Buy Limit Order:Use this when you want to purchase an asset at a price lower than the current ...

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  • Forget email address

    1. Account Security and Management

    If you’ve forgotten the email address used for your Sinegy account, follow these steps:Contact Support:Reach out to our support team at support@sinegy.comIdentity Verification:1. Provide a copy of ...

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  • Standard turnaround time for an account to be verified

    1. Verification

    Individual Account  KYC Level 1: Instantly. KYC Level 2: Within 1 business day. KYC Level 3: Within 3 business days.   Corporate Account KYC Level 4: Within 10 business days

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