SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
What’s a Stop Order?
A Stop Order lets you set conditions for buying or selling BTC based on price movements. It’s a bit like combining a stop order and a limit order to give you more control. Example:Imagine BTC is cu...
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Does Sinegy accept International clients
Yes, international clients can open an account if they:1. Reside in Malaysia with a valid Malaysian residence permit (e.g. work permit, student visa, MM2H).2. A bank account opened with a local Mal...
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Unauthorized access to your account
If you suspect that someone has gained unauthorized access to your account, here are the immediate steps you should take: Change Your Password: Immediately change your password...
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Supported Digital Assets
Currently, the Sinegy platform supports the following assets: 1. Bitcoin (BTC)2. Ethereum (ETH)3. Solana (SOL) 4. Ripple (XRP) 5. Cardano (ADA) We are continuously working to expand our offerings...
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What is Enhanced Due Diligence (ECDD)?
Enhanced Due Diligence (ECDD) is an additional layer of verification and risk assessment applied to users who: Are from high-risk jurisdictions. Are classified as Politically Exposed Persons (PEPs...
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Account closure
Yes, you can request account closure by contacting our support team at support@sinegy.comImportant:1. We require a selfie verification before closing the account.2. Ensure your account has a zero b...
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What is a PEP, and are there special requirements for PEPs?
A Politically Exposed Person (PEP) is an individual who holds or has held a prominent public position, which may pose higher financial risks.PEPs must complete Enhanced Customer Due Diligence (ECDD...
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Are there special requirements for users from high-risk jurisdictions?
Yes, users residing in Malaysia with a local bank account, but originally from high-risk jurisdictions, must go through Enhanced Customer Due Diligence (ECDD). This process includes more comprehens...
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Trading Fees & Volume Discount
Our trading fees are as follows: Maker Fee : 0%Taker Fee: 0.25% We offer discounts on trading fees based on your 30-day trading volume: Tier Day Trading Volume Discount Tier 0 0 0% Tier...
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How to create an account?
To create an account, click on Sign Up and provide your basic information, such as name, email, and password. After registration, you'll need to verify your identity to comply with KYC (Know Your C...