What should I do if my deposit doesn’t show up in my wallet?

If your deposit hasn’t appeared in your wallet after two business days (excluding weekends and public holidays), contact our support team with your proof of payment. Please provide the following details:

• Full name

• Deposit amount

• Deposit date

• Receipt reference number

Note:
1. Deposits from third-party bank accounts are not accepted. This may delay your deposit and require us to reverse the transaction.
2. The depositing bank account must be in your name.