Increasing Account Limits

To increase your deposit and withdrawal limits, you need to complete our tiered Know Your Customer (KYC) verification process. Each level you complete unlocks higher transaction limits for your account.

Step-by-Step Guide to Verification:

1. Log In: Access your account on our platform.

2. Navigate to Verification: Go to your profile and find the " Account Verification" section.

3. Start Verification: Select the next available level and follow the on-screen instructions to submit the required documents.

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Understanding the Verification Levels & Requirements

Account Creation (Basic Access)

Simply signing up with your name, email, and phone number creates your account. However, to deposit or withdraw funds, you must complete Level 1 verification.

Level 1 (Up to MYR 10,000 Limit): Identity Verification

This is the first and most crucial verification step.

• How to Achieve: Submit your identity documents through the "Verification" page.

• Requirements:

  1. Identity Document: A clear, high-quality picture of your valid Government-Issued ID (e.g., MyKad for Malaysians, Passport for non-citizens).

  2. Liveness Check: A selfie as instructed during the process to confirm you are the true owner of the ID.

Upgrading to Level 2 (Up to MYR 300,000 Limit): Address Verification

After completing Level 1, you can upgrade to unlock a significantly higher limit by verifying your residential address.

• How to Achieve: Submit a valid Proof of Address document.

• Requirements:

  • A clear image of a document dated within the last 3 months that shows your full name, address and statement date. Accepted documents include:

    • Utility Bill (water, electricity, internet)

    • Bank or Credit Card Statement

    • Official Government Letter

    • Tenancy Agreement

Upgrading to Level 3 (Up to MYR 1,000,000 Limit): Enhanced Verification

This level is for high-volume traders and requires a final, enhanced review.

• How to Achieve: Apply for the upgrade after completing Level 2.

• Requirements: Our compliance team will require you to submit Proof of Source of Funds / Wealth. This may include recent bank statements showing salary, payslips, or documents related to large investments or asset sales.

• Please Note: This upgrade is subject to a manual review by our compliance team and may take 1-3 business days.

Corporate Account (Level 4 with MYR 10,000,000 Limit)

This is a separate process for registered businesses and institutions.