SINEGY | Support - Tier 1
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Recent activity by SINEGY | Support - Tier 1-
How to Sell Crypto?
To sell cryptocurrency, follow these steps:1. Navigate to Trade from the menu.2. Select the asset you wish to sell 3. Choose Limit Order or Market Order 4. Enter the price and amount you wan...
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Adding bank account
After verifying your identity, you can add a bank account to your wallet. This will allow you to do fiat (MYR) withdrawals to your bank account.Please make sure you only add bank account that is in...
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Account Limit (For Deposits & Withdrawals)
Understanding Your Account Limits Your account limits define the maximum total amount of money (in MYR) you are allowed to both deposit and withdraw. These limits are directly determined by your K...
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Is Cryptocurrency Shariah Compliant in Malaysia
1. Is cryptocurrency Shariah-compliant in Malaysia?Yes, certain cryptocurrencies can be Shariah-compliant in Malaysia. The Securities Commission Malaysia (SC) has set guidelines for digital assets,...
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Is Sinegy a regulated entity?
Yes, Sinegy is a regulated entity under the Securities Commission of Malaysia. For more info: Securities Commission Malaysia (SC)
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Fiat (MYR) deposit did not appear in your wallet
If your deposit hasn’t appeared in your wallet after two business days (excluding weekends and public holidays), contact our support team with your proof of payment. Please provide the following de...
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How to reach out to customer support?
You can submit a support request through the FAQ page. Look for the Submit a request button at the bottom of the page or email support@sinegy.com.
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What currency is used for trading on the platform?
All trading on our platform is conducted exclusively in Malaysian Ringgit (MYR).
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Fiat (MYR) withdrawal processing time
The cut-off time for fiat (MYR) withdrawals is 11 AM and 3 PM on business days. Withdrawals are not processed on weekends or public holidays. Some banks may complete payments within a few hours, w...
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Increasing Account Limits
To increase your deposit and withdrawal limits, you need to complete our tiered Know Your Customer (KYC) verification process. Each level you complete unlocks higher transaction limits for your acc...