SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
Funding Levels
There are three levels of funding limits for Individual accounts:KYC Level 1: Max MYR 10,000KYC Level 2: Max MYR 300,000KYC Level 3: Max MYR 1,000,000 (subject to ECDD review) For Corporate accou...
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Is Cryptocurrency Shariah Compliance in Malaysia
1. Is cryptocurrency Shariah-compliant in Malaysia?Yes, certain cryptocurrencies can be Shariah-compliant in Malaysia. The Securities Commission Malaysia (SC) has set guidelines for digital assets,...
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Is Sinegy a regulated entity?
Yes, Sinegy is a regulated entity under the Securities Commission of Malaysia. For more info: Securities Commission Malaysia (SC)
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Fiat (MYR) deposit did not appear in your wallet
If your deposit hasn’t appeared in your wallet after two business days (excluding weekends and public holidays), contact our support team with your proof of payment. Please provide the following de...
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How to reach out to customer support?
You can submit a support request through the FAQ page. Look for the Submit a request button at the bottom of the page or email support@sinegy.com.
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What currency is used for trading on the platform?
All trading on our platform is conducted exclusively in Malaysian Ringgit (MYR).
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Fiat (MYR) withdrawal processing time
The cut-off time for fiat (MYR) withdrawals is 11 AM and 3 PM on business days. Withdrawals are not processed on weekends or public holidays. Some banks may complete payments within a few hours, w...
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Increasing funding limit
To increase your funding limit, you’ll need to complete the Level 3 KYC - Enhanced Customer Due Diligence (ECDD) process. This includes submitting additional documents and undergoing further verifi...
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Affiliate (coming soon)
Invite your friends to join Sinegy and earn rewards! We offer 3-level referral Tiers :
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Swift Codes
BANK SWIFT CODE 1 AFFIN BANK BERHAD PHBMMYKLXXX 2 ALLIANCE BANK MALAYSIA BERHAD MFBBMYKLXXX 3 AMBANK (M) BERHAD ARBKMYKLXXX 4 BANK ISLAM MALAYSIA BERHAD BIMBMYKLXXX 5 BANK KERJASAMA ...