SINEGY | Support Center

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Recent activity by SINEGY | Support Center Recent activity Votes

  • I’ve forgotten my password. What should I do?

    1. FAQ
    2. Account Security and Management

    If you’re unable to log in:1. Visit the Sinegy website and click Forgot Password.2. Enter your registered email address and complete the reCAPTCHA verification.3. Follow the link sent to your email...

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How to Sign Up for a Corporate Account?

    1. FAQ
    2. Verification

    After signing up with Sinegy, you'll need to complete corporate account verification before you can make a deposit to purchase cryptocurrency. Follow these steps to verify your identity:1. Create a...

    • SINEGY | Support Center
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • What's a Market Order?

    1. FAQ
    2. Trading

      A Market Order executes your trade immediately at the best available market price.Use this when you want to buy or sell quickly without specifying a price.Market orders prioritize speed but do no...

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • How can I report suspicious activity?

    1. FAQ
    2. Account Security and Management

    If you detect suspicious activity on your account, report it immediately to support@sinegy.1. Provide details of the activity, such as timestamps or unusual actions.2. Our team will investigate and...

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • What documents should I provide to open a Corporate account?

    1. FAQ
    2. Verification

    For corporate account registration, please sign up for a corporate account on our platform. Our onboarding team will contact you to guide you through the process and document requirements.

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • What is Limit Order?

    1. FAQ
    2. Trading

    A Limit Order allows you to buy or sell digital assets at a specific price you set.Here’s how it works:Buy Limit Order:Use this when you want to purchase an asset at a price lower than the current ...

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • I Forgot My Sign-In Email Address. What Should I Do?

    1. FAQ
    2. Account Security and Management

    If you’ve forgotten the email address used for your Sinegy account, follow these steps:Contact Support:Reach out to our support team at support@sinegy.comIdentity Verification:1. Provide a copy of ...

    • SINEGY | Support Center
    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • How long does it take for my account to be verified?

    1. FAQ
    2. Verification

     KYC Tier 1: Verified instantly.  KYC Tier 2: Verified within 1 business day.  KYC Tier 3: Verified within 3 business days.

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • What’s a Stop Order?

    1. FAQ
    2. Trading

    A Stop Order lets you set conditions for buying or selling BTC based on price movements. It’s a bit like combining a stop order and a limit order to give you more control. Example:Imagine BTC is cu...

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Can international users outside Malaysia open an account with Sinegy?

    1. FAQ
    2. Verification

    Yes, international users can open an account if they:1.Reside in Malaysia.2. Have a local Malaysian bank account.

    • SINEGY | Support Center
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes