Getting started
- How do existing users get to access the new platform?
- How do I create an account?
- A guide to Know Your Customer (KYC) verification
- How do I make a deposit?
- How do I buy Crypto?
- How do I Sell Crypto?
Verification
- What is KYC, and why is it required?
- What are the KYC documents required for Individual account?
- How to Sign Up for a Corporate Account?
- What documents should I provide to open a Corporate account?
- How long does it take for my account to be verified?
- Can international users outside Malaysia open an account with Sinegy?
Account Security and Management
- How Do I Change the Default Currency to MYR?
- How to Reset Two-Factor Authentication (2FA)?
- How do I secure my account?
- How do I change my password?
- I’ve forgotten my password. What should I do?
- How can I report suspicious activity?
Trading
- Getting Started with the Sinegy Trading Portal
- What types of trading are available?
- What's a Market Order?
- What is Limit Order?
- What’s a Stop Order?
- What Digital Assets Are Available on the Sinegy Platform?
Deposits and Withdrawals
- How do I make a fiat deposit via FPX?
- How do I make a fiat deposit?
- How do I make a crypto deposit?
- How do I make a cryptocurrency withdrawal?
- How do I withdraw funds to my local bank account?
- How much are the deposit and withdrawal fees?