SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
How to Sell Crypto?
To sell cryptocurrency, follow these steps:1. Navigate to Trade from the menu.2. Select the asset you wish to sell 3. Choose Limit Order or Market Order 4. Enter the price and amount you wan...
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Adding bank account
After verifying your identity, you can add a bank account to your wallet. This will allow you to do fiat (MYR) withdrawals to your bank account.Please make sure you only add bank account that is in...
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Funding Levels
There are three levels of funding limits for Individual accounts:KYC Level 1: Max MYR 10,000KYC Level 2: Max MYR 300,000KYC Level 3: Max MYR 1,000,000 (subject to ECDD review) For Corporate accou...
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Is Cryptocurrency Shariah Compliance in Malaysia
1. Is cryptocurrency Shariah-compliant in Malaysia?Yes, certain cryptocurrencies can be Shariah-compliant in Malaysia. The Securities Commission Malaysia (SC) has set guidelines for digital assets,...
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Is Sinegy a regulated entity?
Yes, Sinegy is a regulated entity under the Securities Commission of Malaysia. For more info: Securities Commission Malaysia (SC)
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Fiat (MYR) deposit did not appear in your wallet
If your deposit hasn’t appeared in your wallet after two business days (excluding weekends and public holidays), contact our support team with your proof of payment. Please provide the following de...
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How to reach out to customer support?
You can submit a support request through the FAQ page. Look for the Submit a request button at the bottom of the page or email support@sinegy.com.
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What currency is used for trading on the platform?
All trading on our platform is conducted exclusively in Malaysian Ringgit (MYR).
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Fiat (MYR) withdrawal processing time
The cut-off time for fiat (MYR) withdrawals is 11 AM and 3 PM on business days. Withdrawals are not processed on weekends or public holidays. Some banks may complete payments within a few hours, w...
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Increasing funding limit
To increase your funding limit, you’ll need to complete the Level 3 KYC - Enhanced Customer Due Diligence (ECDD) process. This includes submitting additional documents and undergoing further verifi...