SINEGY | Support - Tier 1
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Recent activity by SINEGY | Support - Tier 1-
Account Limit (For Deposits & Withdrawals)
Understanding Your Account Limits Your account limits define the maximum total amount of money (in MYR) you are allowed to both deposit and withdraw. These limits are directly determined by your K...
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Is Cryptocurrency Shariah Compliant in Malaysia
1. Is cryptocurrency Shariah-compliant in Malaysia?Yes, certain cryptocurrencies can be Shariah-compliant in Malaysia. The Securities Commission Malaysia (SC) has set guidelines for digital assets,...
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Is Sinegy a regulated entity?
Yes, Sinegy is a regulated entity under the Securities Commission of Malaysia. For more info: Securities Commission Malaysia (SC)
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Fiat (MYR) deposit did not appear in your wallet
If your deposit hasn’t appeared in your wallet after two business days (excluding weekends and public holidays), contact our support team with your proof of payment. Please provide the following de...
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How to reach out to customer support?
You can submit a support request through the FAQ page. Look for the Submit a request button at the bottom of the page or email support@sinegy.com.
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What currency is used for trading on the platform?
All trading on our platform is conducted exclusively in Malaysian Ringgit (MYR).
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Fiat (MYR) withdrawal processing time
The cut-off time for fiat (MYR) withdrawals is 11 AM and 3 PM on business days. Withdrawals are not processed on weekends or public holidays. Some banks may complete payments within a few hours, w...
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Increasing Account Limits
To increase your deposit and withdrawal limits, you need to complete our tiered Know Your Customer (KYC) verification process. Each level you complete unlocks higher transaction limits for your acc...
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Our Affiliate Program
Our affiliate program is a great way for you to earn rewards by inviting friends to trade on our platform. When your friends sign up using your unique referral link and start trading, you will earn...
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Swift Codes
BANK SWIFT CODE 1 AFFIN BANK BERHAD PHBMMYKLXXX 2 ALLIANCE BANK MALAYSIA BERHAD MFBBMYKLXXX 3 AMBANK (M) BERHAD ARBKMYKLXXX 4 BANK ISLAM MALAYSIA BERHAD BIMBMYKLXXX 5 BANK KERJASAMA ...