SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
Is Cryptocurrency Shariah Compliance in Malaysia
1. Is cryptocurrency Shariah-compliant in Malaysia?Yes, certain cryptocurrencies can be Shariah-compliant in Malaysia. The Securities Commission Malaysia (SC) has set guidelines for digital assets,...
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Is Sinegy a regulated entity?
Yes, Sinegy is a regulated entity under the Securities Commission of Malaysia. For more info: Securities Commission Malaysia (SC)
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What should I do if my deposit doesn’t show up in my wallet?
If your deposit hasn’t appeared in your wallet after two business days (excluding weekends and public holidays), contact our support team with your proof of payment. Please provide the following de...
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Can I transfer my digital asset into another wallet on other platform?
Yes, you can transfer your crypto digital asset to other people, other account and also other platform (eg. Luno). Cryptocurrency Withdrawal 1. Select Wallet ➡️ Wtihdrawals 2. Choose your currency ...
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How can I contact customer support?
You can reach our support team through the Contact Us page or use the live chat feature for immediate assistance.
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What currency is used for trading on the platform?
All trading on our platform is conducted exclusively in Malaysian Ringgit (MYR).
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What is the fiat withdrawal processing time?
The cut-off time for fiat withdrawals is 3 PM on business days. Withdrawals are not processed on weekends or public holidays. Some banks may complete payments within a few hours, while others can t...
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How do I increase my funding limit
To increase your funding limit, you’ll need to complete the Tier 3 KYC - Enhanced Customer Due Diligence (ECDD) process. This includes submitting additional documents and undergoing further verific...
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Affiliate
"Invite your friends to join Sinegy and earn rewards!"🎁🎁 We Offer 3 Level Referral Tiers :
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Swift Code
BANK SWIFT CODE 1 AFFIN BANK BERHAD PHBMMYKLXXX 2 ALLIANCE BANK MALAYSIA BERHAD MFBBMYKLXXX 3 AMBANK (M) BERHAD ARBKMYKLXXX 4 BANK ISLAM MALAYSIA BERHAD BIMBMYKLXXX 5 BANK KERJASAMA ...