SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
Security at Sinegy: Our Commitment to Protecting Your Assets
At Sinegy, the security of your funds is our most important responsibility. We have built our platform with a defence-in-depth approach, combining industry-leading technology and rigorous procedure...
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Country Lists for Quick Reference
To help our international users, here are the lists of countries that require special attention based on the latest updates from the Financial Action Task Force (FATF) and the United Nations (UN) a...
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KYB documents required for Corporate Account
This checklist outlines the standard documents required to onboard your company with us. I. Sole Proprietorship SSM Documents: Business Registration Certificate (Form D) Business Information Profi...
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Travel Rule
The "Travel Rule" is a global anti-money laundering standard that has been implemented in Malaysia under the purview of Bank Negara Malaysia (BNM) and the Securities Commission (SC). It requires in...
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Domestic Ringgit Borrowing
Domestic Ringgit Borrowing refers to any loan, financing, or credit facility obtained in Malaysian Ringgit (MYR). These activities are regulated by Bank Negara Malaysia (BNM) under the Foreign Exch...
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How do existing users get to access the new platform?
If you’re an existing user, you must reset your password before logging into the new platform. Follow these steps: Go to the login page of the new platform. Click on "Forgot Password?" Enter your ...
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Fiat (MYR) deposit via FPX
Here’s how to deposit fiat using FPX into your Sinegy account:1. Log in into your Sinegy account 2. Navigate to Wallet ➡️ Deposits ➡️ Malaysian Ringgit (MYR). 3. Select your deposit method. We ac...
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Changing the Default Currency to MYR
By default, the platform displays values in USD. To change it to MYR, follow these steps: 1. Log in to your Sinegy account.2. Navigate to the Settings icon located at the top-right corner of the pa...
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Reset Two-Factor Authentication (2FA)
In order to reset the two-factor-authentication on your Sinegy account, please follow the steps below: 1. Write the current date and the phrase "For Sinegy 2FA Reset Only" on a piece of paper. 2....
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What is KYC, and why is it required?
KYC (Know Your Customer) is a regulatory requirement to verify users identities. This helps prevent fraud, money laundering, and other illegal activities on our platform.