SINEGY | Support Center
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Recent activity by SINEGY | Support Center-
How do existing users get to access the new platform?
If you’re an existing user, you must reset your password before logging into the new platform. Follow these steps: Go to the login page of the new platform. Click on "Forgot Password?" Enter your ...
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How do I make a fiat deposit via FPX?
Here’s how to deposit fiat using FPX into your Sinegy account:1. Log in into your Sinegy account 2. Navigate to Wallet ➡️ Deposits ➡️ Malaysian Ringgit (MYR). 3. Select your deposit method. We ac...
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How Do I Change the Default Currency to MYR?
By default, the platform displays values in USD. To change it to MYR, follow these steps: 1. Log in to your Sinegy account.2. Navigate to the Settings icon located at the top-right corner of the pa...
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How to Reset Two-Factor Authentication (2FA)?
In order to reset the two-factor-authentication on your Sinegy account, please follow the steps below: 1. Write the current date and the phrase "For Sinegy 2FA Reset Only" on a piece of paper. 2....
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What is KYC, and why is it required?
KYC (Know Your Customer) is a regulatory requirement to verify users identities. This helps prevent fraud, money laundering, and other illegal activities on our platform.
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Getting Started with the Sinegy Trading Portal
Accessing the Trading Portal :1. Log in to your Sinegy account.2. Navigate to the Trade section from the main menu. Key Features of the Trading Portal 1. Chart and Depth Chart Displays the price ...
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How do I secure my account?
Activate security features to keep your account safe:1. Enable Two-Factor Authentication (2FA): Use an authenticator app such as Google Authenticator, Authy, or Microsoft Authenticator. These app...
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What types of trading are available?
The platform offers spot trading only.
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What are the KYC documents required for Individual account?
1. KYC Level 1 (Funding Limit: MYR 10,000)Photo ID: Government-issued identification (passport, national ID).Selfie: A selfie for identity verification, taken in real-time.2. KYC Level 2 (Funding L...
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How do I change my password?
How to reset your Sinegy password1. Log in to your Sinegy account using your email and current password.2. Go to Account ➡️ Change Password 3. Click Request Code4. Enter old password and new passwo...