SINEGY | Support Center
- Total activity 152
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 101
Articles
Recent activity by SINEGY | Support Center-
Someone controlled my account, What should I do?
If you suspect that someone has gained unauthorized access to your account, here are the immediate steps you should take: Change Your Password: Immediately change your password t...
-
What Digital Assets Are Available on the Sinegy Platform?
Currently, the Sinegy platform supports the following assets: 1. Bitcoin (BTC)2. Ethereum (ETH)3. Solana (SOL)4. Ripple (XRP)5. Cardano (ADA) We are continuously working to expand our offerings. ...
-
What is Enhanced Due Diligence (ECDD)?
Enhanced Due Diligence (ECDD) is an additional layer of verification and risk assessment applied to users who: Are from high-risk jurisdictions. Are classified as Politically Exposed Persons (PEPs...
-
Can I close my account?
Yes, you can request account closure by contacting our support team at support@sinegy.comImportant:1. We require a selfie verification before closing the account.2. Ensure your account has a zero b...
-
What is a PEP, and are there special requirements for PEPs?
A Politically Exposed Person (PEP) is an individual who holds or has held a prominent public position, which may pose higher financial risks.PEPs must complete Enhanced Customer Due Diligence (ECDD...
-
Trading fees
Our trading fees are as follows (applied for all assets): Maker Fee : 0%Taker Fee : 0.25%
-
Are there special requirements for users from high-risk jurisdictions?
Yes, users residing in Malaysia with a local bank account, but originally from high-risk jurisdictions, must go through Enhanced Customer Due Diligence (ECDD). This process includes more comprehens...
-
Trading Volume Discount
We offer discounts on trading fees based on your 30-day trading volume: Tier Day Trading Volume Discount Tier 0 0 0% Tier 1 RM 100,000 5% Tier 2 RM 500,000 10% Tier 3 RM 1,000,000 15%...
-
How do I create an account?
To create an account, click on Sign Up and provide your basic information, such as name, email, and password. After registration, you'll need to verify your identity to comply with KYC (Know Your C...
-
How do I make a fiat deposit?
Here’s how to deposit fiat into your Sinegy account:1. Log in into your Sinegy account2. Navigate to Wallet ➡️ Deposits ➡️ Malaysian Ringgit (MYR). 3. Select your deposit method. We accept depo...